CODE OF ETHICS

Hof and Gavriel is committed to provide a high quality, evidence based, safe and caring clinical psychology service.

 

As Clinical Psychologists we are bound by and work within the guidelines and framework of Psychology Board of Australia Code of Conduct (2025).

 

Our Clinical Psychologists are fully qualified with the Psychology Board of Australia as supported by AHPRA (Australian Health Practitioners Regulation Agency). 

 

NEW CLIENTS

All clients under the age of 18 require a parent session for the parents/guardians to see their psychologist.

 

Where your child has a GP Health Care Plan Medicare requirements are that the client is present for the full session.  In this instance sessions are not eligible for Medicare rebates and will be invoiced as a private attendance.

 

For clients under the age of 18 with separated or divorced parents a consent form must be completed by both parents before the client can see a psychologist.

 

An email will be sent prior to the clients appointment with a Consent and Client registration form to be filled and returned to the office before the appointment. Clients are required to bring the MHCP if they had done one with their GP or they can be billed Privately if that is their preference.

 

PAYMENT 

The fees charged are $270 per session, payable on the day by MasterCard, Visa, EFTPOS, cash, cheque or by bank transfer within 5 working days. Payments can also be processed over the phone with the credit/debit card details provided by the client. 

 

We are able to process your Medicare rebate electronically on the day of the consultation and the rebate will come into your nominated bank account set up with Medicare.

 

Payment is required for all TELEHEALTH appointments before the session begins (except for services funded under NDIS or a third-party arrangement).

 

PAYMENT FOR PAST SERVICES

All invoices must be paid in full before the next scheduled session. If there is an unpaid bill, we cannot hold any new appointments. We will need to pause or reschedule the future sessions until the clients account balance is zero.

 

FINANCIAL HARDSHIP

Clients experiencing financial hardship are encouraged to contact our team to discuss available options.

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MEDICARE REFERRALS AND REBATES
To be eligible for a Medicare rebate, visit your GP and if it is determined that you would benefit from psychological services, your GP will write you a referral for 6 appointments with a mental health practitioner.

After the 6 appointments are completed, the mental health practitioner will write a report to the GP and you must see the GP again to be eligible for more rebates. We do our best to monitor the amount of sessions clients have had and send reminders when they require a MHCP/EDP review. Although the responsibility remains the clients to ensure the referral is up to date, in order to receive rebates.
 

Parents are entitled to 2 Parent Sessions, per calendar year, claimable under their child's referral.

BROKEN APPOINTMENTS
If you fail to attend your appointment without giving any notice or cancelling within 24 hours, a fee of $200 will be charged.

The Receptionist is in attendance, Tuesday to Friday, from 9.00am - 4.00pm.  The practice phone (08) 9330 4797 is on telephone message bank at all other times, and messages are not collected until 9.00am the next working day. Alternatively, an SMS can be sent to our mobile 0480 248 516.

Occasionally people are prevented from keeping an appointment because of sudden illness or unexpected emergencies. If this happens to you, please contact the practice or leave a message on the telephone message bank or reply to the SMS reminder, as soon as possible.  If you do not notify us of your inability to attend before your scheduled time, we will treat your non-arrival as a broken appointment, and the fee will apply.

 

SUPPORT LETTER FEES
Fees will be incurred if you require us to process or write any support letters/reports other than your General Practitioner, for example: letters for School, University, Centrelink, NDIS, etc...

We have developed this policy in recognition of the significant time and preparation that goes into preparing such letter/reports, and it has been benchmarked according to APS National Schedule of Recommended Fees in place from 1 July 2021 until 30 June 2022.

Full payment must be received prior to reports/letters or supporting documentation being released and there will be no Medicare rebate.

 

SERVICES PAID BY A THIRD PARTY (Worker's Compensation, MVA)
If you were referred under Worker’s Compensation or Motor Vehicle Accident insurance our practice is to bill direct to the insurer, but you are still ultimately responsible for meeting your account.  Thus, it is important that you ensure that (1) you provide a referral from your GP, (2) your claim has been accepted by the insurer, and (3) that they will pay for psychological services.  If these conditions are not met, the account will be your responsibility.

Please note that insurance companies will not cover fees for short notice cancellations and missed appointments, which will be charged to the individual, at the standard rate.

Workcover have set a fee per standard consultation, and this is normally paid by the insurer. If there are additional fees, for example, CDs to assist in your therapy, extensive photocopying, they may not cover these. Any gap is payable by yourself.
 

SERVICES PAID BY NDIS

If you were referred under NDIS, our practice can bill the provider directly, but you are still ultimately responsible for meeting your account.  Thus, it is important that you ensure that (1) your claim has been accepted by the provider (2) you provide us a NDIS claim number (3) provide de email of the provider so we can email them the invoices (4) that they will pay for psychological services.  If these conditions are not met, the account will be your responsibility. NDIS current fee, for 1 hour, is $232.99 for Clinical Psychology services.

Please note that NDIS providers will not cover fees for short notice cancellations and missed appointments, which will be charged to the individual, at the standard rate.
 

PRIVATE HEALTH INSURANCE CLAIMING

Please note clients cannot claim through Medicare and Private Health Insurance simultaneously. Clients will need to take the receipt and claim their rebate with their Private Health Provider.

 

COMPLAINTS PROCEDURE

If you have any concerns with the service provided to you at any time, please do not hesitate to discuss this with your treating Clinical Psychologist.

 

If your concern is not adequately addressed, please contact AHPRA (Australian Health Practitioners Regulation Agency). 

 

CONTACTING YOUR PSYCHOLOGIST

If you need to contact any of our psychologists, please email office@hofandgavriel.com.au  or call 08 9330 4797 and your message will be passed on to them. 

 

EMERGENCIES

Hof and Gavriel is not an emergency or crisis service. If you find yourself in an emergency situation, please visit your local GP or Emergency Department.

 

PRIVACY 

Hof and Gavriel is committed to providing comprehensive clinical psychological care to all individuals and families, and in doing this, privacy is an essential value. All clients’ information is kept strictly confidential. Staff are committed to maintaining client confidentiality at all times.